Quality Assurance, Standards for Ensuring Excellence
quality assurance
Standards for ensuring Excellence
Elevating Standards, Ensuring Excellence
Quality Assurance
At Small Potato, we understand that delivering a consistent, exceptional customer experience is vital for the success of your restaurant, hotel, or bar. In collaboration with our trusted partner, The Third Eye, we offer comprehensive quality assurance services to help you maintain high standards across every aspect of your operation. With their expertise in data analysis and training, we provide actionable insights to enhance service, boost sales, and ensure guest satisfaction.
Mystery Visits
Uncover the True Guest Experience.
Our professionally trained Mystery Visitors, in partnership with The Third Eye, provide an unbiased view of the typical customer experience at your restaurant, hotel, or bar. Owners and managers can’t be everywhere, and self-observations often lead to temporary improvements that don’t reflect reality. Our Mystery Visits assess critical areas such as telephone reservations, host reception, ambiance, cleanliness, bartender service, liquor liability, suggestive selling, theft prevention, presentation, server timeliness, employee attitudes, food and beverage quality, and overall operations. After each visit, we deliver accurate, concise reports with observations and recommendations to improve quality, service, and profitability, giving you peace of mind.
Competition Surveys
Know Where You Stand!
Through competitive surveys conducted with The Third Eye, we rate and rank your staff, products, services, location, and atmosphere against your closest competitors. To ensure impartiality, our Mystery Visitors are not informed of the client’s identity, preserving the integrity of the comparison. Many clients discover their assumptions about competitors are incorrect, gaining valuable insights that help refine their operations and strengthen their market position.
Hotel Evaluations
Comprehensive Insights for Improvement.
Small Potato, in collaboration with The Third Eye, offers full-scale evaluations for hotels, resorts, and bed and breakfasts, providing a detailed report of your entire operation from a guest’s perspective. We assess departments such as reservations, valet service, doorman and bellman interactions, front desk, PBX, concierge, room conditions, housekeeping, engineering, security, property tours, public facilities like pools and health clubs, sales and catering, and room service. Specific departments can also be evaluated separately, allowing you to focus on areas needing the most attention and ensuring a seamless guest experience.
Restaurant & Bar Consulting
Streamlined Systems for Success.
Working alongside The Third Eye, we assist in developing efficient systems for your restaurant or bar to enhance operations and profitability. Our consulting services focus on process improvements that ensure smoother day-to-day operations, allowing your team to deliver exceptional service consistently while maximizing financial performance.
Drive Excellence, Build Loyalty
Our partnership with The Third Eye combines Small Potatoes' hospitality expertise with their data-driven approach, ensuring your restaurant, hotel, or bar meets the highest standards. From uncovering hidden issues to benchmarking against competitors, our quality assurance services empower you to enhance guest satisfaction and achieve long-term success. Contact us today to learn more about our professional Mystery Visit and evaluation services!
Interested in working with us?
Simply send a message to schedule a meeting with the team